Comments & Complaints
Our practice operates a procedure as part of the NHS system for dealing with complaints.
If you wish to make a complaint please telephone, write or e-mail our practice manager Chris Gibson.
T: 01563 522413
Post: Old Irvine Road Surgery, 4-6 Old Irvine Road, Kilmarnock. KA1 2BD
Our aim is to give the highest possible standard of care and we aim to deal swiftly with any problems that may occur.
The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.
The Scottish Public Services Ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.